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Shipping Policy

Shipping Policy

  • Free freight on orders over $250.00
  • Orders below $250.00 are charged a flat freight charge of $9.95 per order.
  • Freight usually takes between 3-5 days.
  • We reserve the right to decline an order for any reason.
  • Ths website is owned and operated by Biotest Australia and New Zealand Limited
  • Refund Policy

  • If you are unhappy with any part of your order you may obtain a refund. Claims must be made within 7 days of receipt of goods and freight costs will not be refunded. Orders must be returned at the customers expense. Please contact orders@biotestaustralia.com
  • It is your responsibility to check with Australian Customs to see if the product you are ordering is allowed to be imported. If the package is seized by Customs for any reason and we do not receive the package back, we will not issue you a refund. If we do receive the package back after being seized and the products are in perfect condition, we will credit you the product cost, but you are still responsible for the shipping charges. You are liable to pay any Import duties/GST that may apply to your shipment.